USB 3.0 Dual Video Docking Stand for Ultrabook - Frequently Asked Questions (FAQ's)

TABLE OF CONTENTS
 
TROUBLESHOOTING
  1. Why is my USB 3.0 device connected to the Belkin USB 3.0 Video Dock not operating at USB 3.0 speeds?
  2. Why is my smartphone or tablet not charging when connected to the Dual Video Docking Stand?
  3. Why is my cursor missing after switching away from Extended Mode on the Dual Video Docking Stand?
  4. What can I do if the Dual Video Docking Stand is not working properly or is unresponsive?
  5. Why is the video distorted when using my Dual Video Docking Stand?
  6. Why Is the Dual Video Docking Stand operating below Gigabit speeds?
  7. Why is the network connection poor when using the Dual Video Docking Stand?
  8. Why is it that my taskbar appears on all three (3) displays when using the Dual Video Docking Stand with Windows 8?
  9. When using the Dual Video Docking Stand, why does the Tile menu only show on my Primary Display?
  10. How to use the shortcut “Windows Key” + “P” with the Dual Video Docking Stand?
  11. Why do all open applications revert back to my laptop when I disconnect and reconnect to the Dual Video Docking Stand?
  12. Why can’t I charge my tablet off of the 2.1 Amp USB 3.0 charging port on the Belkin USB 3.0 Docking Station when my laptop is connected and using the dock via the USB 3.0 Uplink cable? 
 
HARDWARE INFORMATION
 
 
You can find the most current driver for the Dual Video Docking Stand at http://www.displaylink.com/support/downloads.
 
 
The USB 2.0 port is 480 Mbps.  The USB 3.0 port is 4.8 Gbps. 
 
 
The Belkin USB 3.0 Video Dock supports a maximum of two (2) external monitors.  This does not include your laptop’s display
 
 
SETTING UP
 
 
Yes, however, the device will operate at USB 2.0 speeds.
 
 
Yes.  Contact your IT Administrator or visit Belkin Business online for solutions for all of your connectivity needs.
 
 
You can duplicate the primary display, but it may appear much smaller on the monitor it is duplicated to.   When you duplicate your laptop’s display to an external display, the external display will receive the same resolution settings, making the resolution much smaller than what the monitor can support.  A notification within the Screen Resolution window will inform you of this potential issue.  To avoid this, you should only duplicate images across the external monitors (monitors 2 and 3, for example).  
 
 
The Dual Video Docking Stand was not designed for the use of additional hubs.  The operating system may or may not recognize the hub when you connect it.  If it doesn’t, try plugging external power into the hub, and see if it is recognized.
 
TROUBLESHOOTING
 
 
Make sure that your device is plugged into one of the USB 3.0 Ports, and not a USB 2.0 Port.
 
 
Confirm you are connected to the 2.1A USB 3.0 Charging Port.  If issues persist, try another cable.  If this doesn't resolve the issue, contact your IT Administrator.
 
 
The operating system still has the cursor placed on secondary monitor, as if the secondary monitor is still connected.  Based on the positioning of your secondary monitor, move your mouse toward the primary monitor (away from where the secondary monitor was located) to regain access to your cursor.  If the issue persists, reconnect the secondary monitor, and place your cursor on the primary monitor before disconnecting the secondary monitor.
 
 
If the Docking Stand is not working properly or not at all, check its status in the Windows OS Device Manager.  If there is a yellow question mark or exclamation point, the drivers are not properly installed.  If your computer is showing one of these icons, delete the item in the Device Manager, unplug the device and restart your computer.  Then repeat the installation process.
 
 
When using the Dual Video Docking Stand, you may find that the video is distorted or delayed on the secondary monitor.  Try moving the video to your primary monitor, and see if the issue persists.  If it persists, check your Internet connection.
 
If the issue is only occurring on your secondary monitor, try another video type.  For example,  if VGA, try a Display Port or DVI-D monitor.  If the issue persists, contact your IT Administrator.
 
 
While the dock supports gigabit speeds, please make sure that your network also supports gigabit speeds.  If it does, check the cable to ensure it is Cat6 or greater copper cabling.  The maximum speed the dock will operate at is 1000 MB or 1 GB.
 
 
Try another copper patch cable to connect the Dual Video Docking Stand to your network.  If the issue persists, try a shielded copper patch cable.  Electromagnetic Interference (EMI) from other devices in your area, such as wireless devices, large machinery, and microwaves, can cause signal degradation.
 
 
This is by design.  This Windows 8 feature allows you to launch applications or open new windows independently from each display, rather than having to move your cursor back to the primary display.
 
 
In Windows 8, when you launch the Tile screen (by pressing the Windows key) it only displays on your primary monitor.   This allows you to continue to view or access applications independently on the other displays.
 
 
The Display Switcher shortcut in Windows allows you to control a primary and secondary monitor, not all three monitors at once.  This is not a limitation of the USB 3.0 Dual Video Docking Stand.  It is a standard feature of the operating system.  If you would like to control all three monitors, refer to the Multi-Monitor Mode section of the User Guide.
 
 
If you unplug the USB 3.0 Upstream cable connecting the dock to your laptop, all of the open windows and applications on the secondary monitors will revert back to the laptop.  When you reconnect the dock to your computer, the windows and applications do not automatically go back to the screens they were on before you disconnected.  This is a limitation of the operating system, not the dock.  Windows has no way of knowing what monitors those windows were on previously.  As such, you will need to move these windows and applications to your desired location each time you disconnect and then reconnect to the docking station.
 
 
Although the USB 3.0 charging port on the side of the USB 3.0 Docking Station supports full 2.1 Amp charging, it only does so when a laptop is not connected to the dock via the USB 3.0 Uplink cable.  However, you can still charge a smartphone (requiring 1 Amp of power or less) when the laptop is connected to the USB 3.0 Docking Station.  

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