What to do if the Wemo device is not in the Wemo App

This article provides you with troubleshooting steps when your mobile device is unable to detect the Wemo® device. Keep in mind that it may take 30 seconds for devices to appear when switching tabs on the Wemo App.

To log in to the Wemo App, you will need a Wemo Account. For instructions on how to create an account, click here.

It is also advisable to install the latest version of the Wemo App on your mobile device, which can be downloaded from the App Store® for iOS devices or from Google Play™ for Android™ devices.

Click on the links below to learn what you can do:

When at home
If away from home

When at home

Step 1: Make sure that your router and the Wemo are plugged in and switched ON.

Step 2: Check the status light on the Wemo. The normal behavior for the status light is not lit.  To learn more about the status light, click here.

Step 3:  Make sure that your mobile device is connected to your home Wi-Fi. To verify this, go to Settings > Wi-Fi.

NOTE: Options may vary depending on the operating system of your mobile device.

Step 4:  Open the Wemo App on your mobile device and log in to your Wemo Account. For instructions, click here. If you need to create one first, click here.

Step 5: Tap on the Refresh icon until the screen displays all the Wemo devices in your network.

Step 6: If your Wemo device does not show up, close the Wemo App and unplug the Wemo; wait for 20 seconds before plugging it back in then open the Wemo App again.

NOTE:  If the Wemo App freezes or becomes unresponsive, force close it and then open it again.  For instructions on force closing the app, click here.

Step 7:  If the device is still not showing up, you can reset and reconfigure the Wemo. After setting it up, reconnect it to the Wi-Fi and log in to the Wemo App to check if the device is now detected in the app.

To learn how to reset and set up the Wemo, click on the links below:

How to reset or restore my Wemo® device to factory defaults
Wemo Setup

If away from home

NOTES:

If all your Wemo devices are grayed out, this means that the Wemo Cloud Server may be under maintenance which usually lasts for only a few hours.
Most routers have a limit to the number of devices that can be connected to them at any given time, which can cause some devices to drop off the network.

Step 1: If you are not in your home, check if your mobile device is connected to a Wi-Fi and to the internet in your location. If there is no Wi-Fi network around, you can use your mobile data.  To check if your mobile device is connected to a Wi-Fi network, go to Settings > Wi-Fi.

NOTE: Options may vary depending on the operating system of your mobile device.

Step 2:  Verify if the Wemo device is connected to your home Wi-Fi and if it is online.

Step 3:  Open the Wemo App on your mobile device and log in to your Wemo Account to check if the Wemo device is now detected in the app.

If you're still having difficulties with your Wemo devices, you can click on the links below for instructions on what to do about it.

Wemo Accounts User Guide
Wemo Accounts Frequently Asked Questions
How to log into a Wemo Account
Troubleshooting Wemo device issues
Common issues with Wemo devices