Wemo WiFi Smart Outdoor Plug, WSP090 Frequently Asked Questions

TABLE OF CONTENTS

8. What should I do when the Wemo Outdoor Plug is not receiving power?
9. What should I do when the GFCI outlet keeps triggering whenever I plug in the Wemo Outdoor Plug?
10. What should I do when the Wemo Outdoor Plug gets wet?
11. What should I do when Wemo Outdoor Plug is receiving poor or no Wi-Fi signal?
12. What should I do when Wemo Outdoor Plug keeps triggering the overheat protection?

PRODUCT INFORMATION

1. What is the Wemo WiFi Smart Outdoor Plug, WSP090?

The Wemo WiFi Smart Outdoor Plug, WSP090 is a new addition to the Wemo® product line. Taking the functionality of the Wemo Smart Plugs and placing it in an outdoor safe enclosure, the Wemo Outdoor Plug is a weather-resistant, dual plug smart switch perfect for your lighting and decorating needs. To learn more about the Wemo Outdoor Plug, click here.

2. What do the lights on my Wemo Outdoor Plug indicate?

The lights indicate the different statuses and activities of your Wemo.

Behavior	Description
OFF	Your Wemo is OFF and no power is flowing through the outlets.
Solid white	Your Wemo is ON and working normally with power flowing through the outlets.
Blinking white	The light blinks white when your Wemo is booting or when the firmware is updating.
Solid orange	The light is solid orange if the Wi-Fi signal is weak. Move your Wemo closer to your router.
Blinking orange	The light blinks orange if your Wemo is not connected to the Wi-Fi. Unplug your router and Wemo then plug them back in.
Alternate blinking	The light alternates between white and orange when your Wemo is ready for setup.

For a more detailed description, click here.

3. What are the features of my Wemo Outdoor Plug?

The Wemo Outdoor Plug has the following features:

Weather-resistant rating of up to IP44
802.11n (2.4 GHz Wi-Fi®)
Works with Wemo accounts
Manage and access your Wemo with the Wemo app
Supports Rules and Schedules
Control and schedule lights and appliances from anywhere
Dual outlet design allows for connecting to two devices to be controlled
Integrated covers for each outlet
Integrated mounting hanger for mounting to walls, columns, and fences
Works with the following third-party services:
Apple® HomeKit
Amazon Alexa
Google Assistant™

4. What are its product specifications?

For product specifications and other details, see below:

Dimensions: 3.7 in x 4.8 in x 1.8 in (W x H x D)
Length (with cord): 11.6 in
Power input/output: 120V, 15A, 1800W, 60 Hz
Wi-Fi Security
- WPA™ (TKIP) with pre-shared key (PSK)
- WPA2™ (AES/TKIP) with PSK

5. What is its warranty period?

The Wemo Outdoor Plug has a 3-year limited warranty.

6. What is overheat protection?

The Wemo Outdoor Plug was designed with safety in mind. Overheat protection was added to make sure that your Wemo Outdoor Plug and the devices you have plugged into it returns to safe operating temperatures when overheating occurs.

7. What safety information should I keep in mind?

When using a device with the Wemo Outdoor Plug, keep the following in mind:

Do not exceed the maximum rated output wattage of 1800W.
Make sure that the Wemo Outdoor Plug is powered OFF before plugging a device into it.
If you will be placing the Wemo Outdoor Plug in an enclosed space or behind pieces of furniture, there should be at least an inch of clearance on all sides.
Do not remove or modify the grounding pin of the Wemo Outdoor Plug.
Do not submerge it into water.
It is recommended that you mount it to reduce strain on the power cord.
When using it outdoors, it is recommended to plug it directly into a GFCI outlet.
When an outlet is not in use, the integrated cover should be placed over the Wemo Outdoor Plug to keep out dirt, debris, and moisture.

8. Does the Wemo Outdoor Plug have a connected equipment warranty (CEW)?

No.

9. Is the Wemo Outdoor Plug waterproof?

The Wemo Smart Outdoor Plug is weather-resistant. This means it can be used outdoors where it may become wet, but it should not be used in locations where it will be sitting in or submerged into liquid.

10. What is the weather resistance (IP) rating of the Wemo Outdoor Plug?

The Wemo Outdoor Plug has a weather resistance rating of IP44. This means that this product has been rated to protect against solid objects over 1 mm in size as well as water splashing against it from any angle.

11. Does the Wemo Outdoor Plug support Amazon Wi-Fi simple setup?

No.

12. Is the Wemo Outdoor Plug MFi-certified?

No.

13. Does the Wemo Outdoor Plug support Wemo accounts?

Yes. For more information on Wemo accounts, click here.

14. How much power can each outlet on the Wemo Outdoor Plug handle?

The maximum power rating of the Wemo Outdoor Plug is 1800W / 15A / 120V. Each outlet is capable of providing output of up to the maximum power handling capabilities of the Wemo but not at the same time. The outlets share the power output of the Wemo Outdoor Plug meaning the total power draw of all devices connected to the Wemo Outdoor Plug should not draw more than the maximum power rating.

15. Can each outlet on the Wemo Outdoor Plug be controlled individually?

No. Both outlets are turned ON or OFF at the same time.

16. Are the outlet caps on the Wemo Outdoor Plug removable?

No. The caps are tethered to the Wemo device.

17. What are the operating and storage temperatures for the Wemo Outdoor Plug?

The Wemo Outdoor Plug has operating temperatures of 0°C to 40°C with 10% to 80% relative humidity (RH) and storage temperatures of -20°C to 60°C with 5% to 90% RH.

SETUP AND CONFIGURATION

1. What are the Wemo Outdoor Plug's setup requirements?

The Wemo Outdoor Plug has the following setup requirements:

Latest Wemo app (minimum version 1.27)
Wemo account
Wi-Fi connection
Active internet connection
Android™ 6.0 or later
iOS 11 or later

2. How do I set up the Wemo Outdoor Plug?

To set up your Wemo Outdoor Plug using an iOS device, click here. If you're using an Android device, click here.

3. Do I need to create a Wemo account?

Yes, a Wemo account is required to set up the Wemo Outdoor Plug. This particular product requires Wemo accounts regardless if it has been set up before.

4. What is a Wemo account?

A Wemo account is a new and more secure way to access and control your Wemo devices. It allows you to password-protect your Wemo devices and manage access permissions. On top of enhanced security, Wemo accounts improves the reliability of your Wemo devices as well as the ability to control multiple locations from a single smartphone or tablet. To learn more, click here.

COMPATIBILITY AND FUNCTIONALITY

1. Does the Wemo Outdoor Plug have surge protection capabilities?

No.

2.  Can I plug the Wemo Outdoor Plug into a surge protector?

We recommend connecting your Wemo Outdoor Plug directly to a power outlet. A surge protector is different from a GFCI outlet and should not be considered a substitute for one when using outdoors.

3.  Why is it recommended to use the Wemo Outdoor Plug with a ground-fault circuit interrupter (GFCI) outlet?

GFCI outlets are recommended to be used for safety. Since the Wemo Outdoor Plug is designed to be used outdoors, it will be exposed to the elements. This can cause dirt, debris, or moisture to enter the outlet and cause a power fault. GFCI outlets are meant to detect any power faults and shut power down to the outlet and preventing potential safety hazards. For more information on GFCI outlets, click here.

4.  Can the Wemo Outdoor Plug be used in a pool?

No. The Wemo Outdoor Plug is not waterproof and should not be submerged.

5.  Can the Wemo Outdoor Plug be used on the ground?

For safety, we recommend attaching the Wemo Outdoor Plug to a support that will keep it raised off the ground. The Wemo Outdoor Plug features a mounting tab to use when attaching it to a wall or another surface and is located by the power cable.

6. Does the Wemo Outdoor Plug provide any power reporting functionality?

No.

7. What are the caps over the outlets of the Wemo Outdoor Plug used for?

The caps are designed to cover the outlet that is not in use. These help keep dirt, debris, and moisture from entering the outlet.

8. Can the Wemo Outdoor Plug also be used indoors?

Yes.

9. Does the Wemo Outdoor Plug use Wemo Rules?

Yes.

10. Does the Wemo Outdoor Plug use HomeKit® Scenes?

Yes.

TROUBLESHOOTING

1.  How do I reboot the Wemo Outdoor Plug?

To reboot the Wemo Outdoor Plug, simply unplug it from the outlet then plug it back in.

2. When the Wemo app is not detecting my Wemo Outdoor Plug, what could be the problem?

When you encounter this problem, click here for troubleshooting instructions.

3. How can I check the firmware version of my Wemo?

You can check the firmware of your Wemo through the Wemo app. Follow the instructions below:

Step 1: Launch the Wemo app.

Step 2: Tap on the More section if you are using an iOS device or tap on the gear icon if you are using an Android device.

Step 3: Tap on Settings & About.

Step 4: Go to Hardware Info, then check your Wemo device.

Step 5: Locate the Firmware Version of your Wemo device.

4. How do I move my existing Wemo installation to a Wemo account?

Follow the instructions here if you want to move your existing Wemo installation to a Wemo account.

5. How do I link Wemo devices to my Wemo account?

When launching the Wemo app that is connected to your Wi-Fi, it will scan for unlinked Wemo devices on the network. If there are unlinked Wemo devices, you will be prompted to add them to your Wemo account. Click here for instructions on how you can link your Wemo devices to your Wemo account.

6. Why is the Wemo app asking to reconnect to third-party Partners?

When you move your existing Wemo installation to a Wemo account, there are changes made on the Wemo Cloud Server regarding the way your Wemo devices are grouped and controlled. These changes will unlink the connection from any third-party control services (called "Partners") that you may use to control your Wemo devices.

The Wemo app will only display a list of the Partner services that you have linked to your Wemo devices. Tap the Reconnect button to reconnect any service you want to use. Tap I’ll Do This Later if you would rather do it at another time.

7. I forgot my Wemo account password. What should I do?

If you forgot your Wemo account password, you can reset it using the Wemo app. Click here for instructions.

8. What should I do when the Wemo Outdoor Plug is not receiving power?

When your Wemo Outdoor Plug is not receiving power, do the following:

Make sure the Wemo is plugged in correctly.
If you will be plugging into a GFCI outlet, make sure that the outlet is functioning correctly then press the TEST button, wait 3 seconds, and press the RESET button.
Try the Wemo in another outlet.

9. What should I do when the GFCI outlet keeps triggering whenever I plug in the Wemo Outdoor Plug?

When this happens, do the following:

Before plugging the Wemo Outdoor Plug in to an outlet, make sure no device is connected to it.
Unplug the Wemo device and inspect it for any frayed or damaged wires.
Unplug the Wemo device and inspect the outlets for debris. The outlets can be cleaned using compressed air.
Try plugging the Wemo in another outlet.

10. What should I do when the Wemo Outdoor Plug gets wet?

When your Wemo Outdoor Plug gets wet, do the following:

The Wemo Outdoor Plug is rated up to IP44, meaning it can get splashed on without any negative impact on its performance.
If the Wemo was dropped in water but was immediately removed, we recommend placing it in a dry location where it can dry out. Using a can of compressed air, you can blow air into the outlets to try and push any water out and help keep the unit from being damaged. Depending on how long it has been in the water it is recommended to completely discontinue usage of the Wemo for safety reasons. Submersion in water is not a reason for warranty replacement.
If your Wemo was submerged in water and water was allowed to enter the outlets, immediately unplug it, if safe to do so. Depending on how long it has been in the water it is recommended to completely discontinue usage of the Wemo for safety reasons. Submersion in water is not a reason for warranty replacement.

11. What should I do when Wemo Outdoor Plug is receiving poor or no Wi-Fi signal?

This Wemo Outdoor Plug functions like any other Wemo. But when placed outdoors, the construction of the building will play a major role on its wireless functionality. Try normal troubleshooting steps to try and remedy the situation. For more information, click here.

12. What should I do when Wemo Outdoor Plug keeps triggering the overheat protection?

When this happens, do the following:

Check the placement of the Wemo. Direct heat from sunlight may affect the Wemo device's performance.
Check the power usage of all devices plugged into it. The maximum power specifications are shared between the two outlets on the device.