Belkin SoundForm Pulse Noise Cancelling Earbuds (AUC007) FAQs

PRODUCT INFORMATION
HARDWARE INFORMATION
COMPATIBILITY
FUNCTIONALITY

PRODUCT INFORMATION
What is the Belkin AUC007?	The Belkin AUC007 delivers superior and high-quality sound. With its hybrid active noise cancellation feature, it blocks unwanted noise and allows you to make calls or listen with confidence.
What is the warranty of the product?	The Belkin AUC007 has a 2-year warranty.
What is Google Fast Pair Service (GFPS)?	Google™ Fast Pair Service (GFPS) utilizes Bluetooth® Low Energy (BLE) functionality to discover nearby Bluetooth accessories that support GFPS. When a GFPS-enabled accessory is in setup mode near your Android™ device, a pop-up message will appear on the screen asking if you would like to connect. GFPS can also download any companion apps available for the accessory without having to go through settings or the Google Play™ store. GFPS is compatible with Android version 6 and higher
Does it have a Connected Equipment Warranty (CEW)?	No.
Is this MFi-certified?	No.
Is it Google Fast Pair Service-certified?	Yes.
Is it FCC-certified?	The Belkin AUC007 complies with part 15 of the FCC rules. Operation of the product is subject to two conditions, namely: The device may not cause harmful interference. The device must accept any interference received, including interference that may cause undesired operation.
What are the available colors for this product?	This product is available in the following colors: Black - AUC007xxBLK White - AUC007xxWHT
What is in the package?	The Belkin AUC007 package includes the following: Left and right earbuds Charging case USB-A to USB-C® cable Two small ear tips Two medium ear tips Two large ear tips Quick start guide Regulatory information
How do I register this device?	You can register your device at Belkin.com where you need to enter details about your product.

HARDWARE INFORMATION

What Bluetooth version does the Belkin AUC007 support?

It supports Bluetooth 5.0 and is backward compatible with older versions of Bluetooth.

How do you charge the Belkin AUC007?

The Belkin AUC007 can be charged as follows:

Case - This can be charged wirelessly using a standard Qi™ wireless charging pad, or via the USB-C port on the back of the case.

Earbuds - These can be charged by placing them in the charging case. They can either charge directly from the battery in the case or can be charged while also charging the case.

Does this product have control buttons?

Yes. The Belkin earbuds have touch-sensitive buttons for controlling different playback and call control functionality.

What are the recommended operating and storage temperatures of this product?

The recommended operating and storage temperatures are:

Storage temperature: -20°C to 70°C with 5% to 95% relative humidity

Operating temperature: 0°C to 40°C with 10% to 90% relative humidity

Does it have a built-in microphone?

Yes. Each Belkin AUC007 earbud has three built-in microphones.

What is the driver size of the Belkin AUC007 earbuds?

The driver size of the earbuds is 7 mm.

Are there any status lights on the Belkin AUC007?

Yes. The Belkin AUC007 charging case features a single status light to show the charging status. The earbuds also feature a status light for pairing and power status.

Are the Belkin AUC007 earbuds water-resistant?

The Belkin AUC007 earbuds are rated IPX5 for sweat and water resistance. While not waterproof, they can be used in wet weather and during challenging workouts.

What do the status lights mean on the Belkin AUC007

The earbuds' status light behaviors are:

Light Color and Behavior	Charge Level
Flashing white	Low charge (less than 50%)
Solid white	Full charge

Case's status light behavior:

Light Color	Charge Level
Red	Low charge (less than 50%)
Orange	Half charge (at least 50%)
White	Full charge

COMPATIBILITY
What devices will this product work with?	The earbud is designed to connect to Bluetooth audio-enabled devices such as phones, tablets, and computers. The Belkin AUC007 has been tested for compatibility with the following devices: iPhone® 14 Plus iPhone 14 iPhone 13 Pro Max iPhone 13 Pro iPhone 13 iPhone 13 mini iPhone 12 Pro Max iPhone 12 Pro iPhone 12 iPhone 12 mini iPad Air® (2nd generation) iPad Pro® (2020) Samsung® Galaxy S22® Ultra 5G Samsung Galaxy S22+ 5G Samsung Galaxy S22 5G Samsung Galaxy S21® Ultra 5G Samsung Galaxy S21+ 5G Samsung Galaxy S21 5G Samsung Galaxy S21 Series Samsung Galaxy S20® Ultra Samsung Galaxy S20+ Samsung Galaxy S20 Samsung Galaxy S20 FE Samsung Galaxy S6® Samsung Galaxy Note® 20 Ultra Samsung Galaxy Note 20 Samsung Galaxy Watch Series 3 Huawei™ P50 Huawei P40 Pro Huawei Mate 30 Pro Xiaomi Note 11 Xiaomi Mi 10 5G Fitbit Versa 3 Amazon 8-inch (2018 model) Amazon 10.1-inch (2019 model HP Spectre x360 Dell® XPS15-9570-R2748TW Lenovo® ThinkPad Yoga 920 Lenovo Chromebook™ C340-11 ASUS® ZenBook Pro 15 UX580GE ASUS Chromebook Flip C434 Google Pixelbook Go™ (i5 model) Acer® Chromebook Spin 311 (R721T)
What types of apps can I use with the Belkin AUC007?	The Belkin AUC007 can be used to control music and video apps. It can also be used to answer, and end phone calls on your cellular phone.
Can the Belkin AUC007 be used with Android-based devices?	Yes.
Can the Belkin AUC007 be used with iOS-based devices?	Yes.
Can the earbuds be used with computers?	Yes, as long as the computer supports Bluetooth audio connections.

FUNCTIONALITY
Do I need a special app to set up the Belkin AUC007?	The Belkin AUC007 can be set up with any Bluetooth audio-compatible device. An app is not required.
How many devices can be connected at the same time to the Belkin AUC007?	The earbuds can be connected to and used with up to two devices at a time. Multipoint is a feature of the Belkin AUC007 earbuds that allow them to be paired with two devices simultaneously and switch between them seamlessly without requiring you to disconnect and reconnect. Say you have paired your Belkin AUC007 with your laptop and your phone and you are using your laptop to play audio on your Belkin AUC007 while you work. When a phone call comes through, your earbuds will automatically switch over to the incoming phone call on your phone and begin playing the ringing tone in your ears. The audio playback on your laptop will pause when switching over. Multipoint can be toggled ON and OFF using the Belkin SoundForm™ app. Multipoint will only function if your earbuds are paired with and connected to two devices at the same time. If your Belkin AUC007 earbuds are only paired with or connected to a single device, you can still toggle the Multipoint feature ON and OFF, but you will see no changes until you connect to a second Bluetooth source.
Can I use the Belkin AUC007 to control audio playback?	Yes. Each earbud features a touch-sensitive area that can be used to control audio playback.
Can I use it to control phone calls?	Yes. Each earbud features a touch-sensitive area that can be used to take and end phone calls.
Does it support Siri®?	Yes. Siri can be activated on an iOS device by pressing and holding either the right or left earbud for 2 seconds.
Does it support Google® Assistant?	Yes. Google Assistant can be activated on an Android device by pressing and holding either the right or left earbud for 2 seconds.
How to turn OFF the Belkin AUC007 earbuds?	Below are the three ways to turn OFF the Belkin AUC007: 1. Place the Belkin AUC007 earbuds back into the charging case. This will keep them safe and charged and turned OFF as soon as the case is closed. 2. The earbuds will also turn OFF after a few minutes of inactivity if not connected to a device. 3. Turn OFF Bluetooth or disconnect your earbuds from the device.
Can Multipoint functionality be disabled on the Belkin AUC007?	Yes, you can enable and disable Multipoint functionality using the Belkin SoundForm app.
How do I locate the firmware version of my Belkin AUC007?	The firmware version can be located on the Settings screen of the Belkin SoundForm app.
How do I locate the serial number of my Belkin AUC007?	The serial number for your Belkin AUC007 can be found at the bottom of the case.
Does the Belkin AUC007 support Hear Through Mode?	Yes. This can be activated using the Belkin SoundForm app or by pressing the Noise Cancellation setting button on the earbuds.
Can the sound settings be customized on the Belkin AUC007?	You can customize the Equalizer setting of the Belkin AUC007 to personalize your sound using the Belkin SoundForm app.
Can I change the Equalizer settings directly on the Belkin AUC007 earbuds?	No. You need to be actively using the Belkin SoundForm app and the audio must be playing during the changing of the Equalizer settings.
How do I perform a factory restore on the Belkin AUC007?	The Belkin AUC007 earbuds can be factory-restored using the Belkin SoundForm app.
Can the audio playback touch controls be customized on the Belkin AUC007?	Using the Belkin SoundForm app, you can customize the audio playback controls to your preferences.
Can the call touch controls be customized on the Belkin AUC007?	No.
Can the ANC button functionality be customized on the Belkin AUC007?	No.
Can I charge the Belkin AUC007 charging case faster by using both the USB-C cable and a wireless charger?	No. The Belkin AUC007 can only be charged using one charging method at a time. The Belkin AUC007 case will use wireless charging as the main charging method if you try to use USB-C and wireless charging at the same time.